Deposit & Refund Policy
Last updated November 4, 2026 · FTA Booking is operated by Bizinabox
Each Shop sets its own deposit and cancellation rules, which are shown on its booking page before you pay. The rules below apply unless the Shop's page says otherwise.
Deposits
- A deposit holds your appointment time and the artist's prep work. It is paid to the Shop (or artist) through Stripe and is applied to the final price of your service.
- Your deposit amount and the Shop's cancellation window (for example, 48 hours) are shown before checkout and on your receipt.
Cancelling or rescheduling
- Outside the cancellation window: contact the Shop to reschedule (deposit carries over) or cancel (deposit refunded, or as the Shop's posted policy states).
- Inside the window, or no-show: the deposit may be kept by the Shop if its policy says so.
- Shop cancels: you get a full refund of your deposit or a reschedule, your choice.
Refunds
Approved refunds go back to the original card through Stripe, usually within 5–10 business days depending on your bank. Shops may issue full or partial refunds. Refund decisions are made by the Shop; FTA Booking does not hold your money.
Disputes
Please contact the Shop first. If you dispute a charge with your bank, the Shop will respond with its booking records and posted policy.
FTA subscriptions (Shops)
Shop subscription fees to FTA are billed monthly, can be cancelled any time from the billing portal (effective at period end), and are not refunded for partial months except where required by law.